1. By using this website you give your unqualified acceptance of these Terms and Conditions and any disclaimers set out herein and elsewhere on this website.
We may change these Terms and Conditions at any time without giving any prior notice and your continued use of the website will be confirmation of your acceptance of them.
In the event that any provision of these Terms and Conditions is declared by any judicial or other competent authority to be void, voidable, illegal or otherwise unenforceable or indications of the same are received by us from any relevant competent authority, we shall amend that provision in such reasonable manner as achieves the original intention without illegality or at our discretion it may be severed from these Terms and Conditions and the remaining provisions of these Terms and Conditions shall remain in full force and effect.
The Contracts (Rights of Third Parties) Act 1999 and any legislation amending or replacing this Act shall not apply in relation to these Terms and Conditions and nothing in these Terms and Conditions shall confer on any third party the right to enforce any provision of any contract.
2. Intellectual Property and Trademarks
Unless otherwise stated, all information, articles, data, screens, texts, web pages or other materials (collectively, “the Content”) appearing on this website are the property of Deck Converters.
3. Your Account
If you use the website, you are responsible for maintaining the confidentiality of your account and password and for taking the necessary steps to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You are responsible for ensuring that your password is kept confidential.
Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can update or amend your personal details by going to My Account.
We reserve the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion.
4. Pricing and Availability
All prices are in pounds (sterling).
4.1 VAT
The VAT rate is shown in the description of each item. New items will include VAT @ the current rate of 20% (where applicable). Used items are sold under the margin scheme and therefore no VAT is reclaimable.
We send our VAT invoices separately. If you have any issues whatsoever, please contact us immediately.
4.2 While we endeavour to ensure that all descriptions and prices displayed on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered from us, you will be informed of this as soon as possible. You will then have the option to either reconfirm your order at the amended price, or cancel it. If you cancel after payment is collected, you will receive a full refund. If we are unable to contact you, we will treat the order as cancelled.
If you place an order with us for delivery of goods to an address outside the United Kingdom, you will be responsible for any customs duties, sales taxes or other taxes that might be applied to those goods by the authorities in the jurisdiction into which they are delivered.
5. Placing of Orders
A contract between you and Deck Converters will not be formed until it is confirmed that the goods which you ordered have been dispatched to you.
You may place an order with us using one of the following methods:
When placing an order with us you expressly confirm and warrant that:
- You are over the age of 16 years
You are ordering on your own behalf, for your own personal use and not on behalf of any other third party.
You may amend your order at any point prior to the time it enters our production and dispatch process.
6. Conditions of Acceptance
Any order you place with us will constitute an offer to us to purchase a product. Such an order shall not result in a binding contract until we accept the offer and that acceptance will be complete when the products have entered our production and dispatch process. No order will form part of a binding contract until the order has entered our production and dispatch process.
We reserve the right to refuse to accept any order.
7. Delivery
Your goods will be posted to you by Royal Mail, DPD, Parcelforce or UPS registered post and you will be deemed to have received your goods when we receive confirmation that the goods have been delivered by the courier to the address specified on your order.
Risk in the goods will transfer to you once they have been delivered to the address specified in your order
We aim to have all goods delivered within 28 days of receiving the order but it is expressly agreed between you and us that time is not of the essence and that this is not a minimum period during which the transaction must be completed by us.
We will contact you via email on dispatch of your order. If you have not received the goods within 5 working days of this notice it is your responsibility to contact us for missing items.
If for any reason, other than a fault on our part, you do not accept delivery of any of the goods, we may charge you an additional fee to cover any reasonable additional costs incurred by us as a result (including additional insurance, delivery, storage or similar charges).
8. Faulty Goods
You are responsible for checking the condition of your goods immediately upon receipt. If the goods appear to be damaged or do not match the order you placed with us you must not use them and you must contact us immediately.
If you have any difficulty in using the goods we have supplied, you should stop using them and contact us immediately.
Any defective or faulty goods must be returned to us within 7 days of receipt. They must be returned as new or if they were damaged when you received them, they must be returned in the same condition in which they were received. You must also return all packaging materials.
If we accept that the goods were defective when you received them, we will, at our discretion, decide whether to repair or replace the goods or to issue a refund.
We will not repair or replace the goods or issue a refund unless the goods received by us are in “as new” condition and unless all payments for the goods have been received by us.
If you believe the goods to have a manufacturing defect they must be returned to us within 6 months (unless manufacturer’s warranty is a longer period) of the date that you received the goods.
If we agree that there was a manufacturing defect, we will, at our discretion, decide whether to repair or replace the goods or to issue a refund, but we will not repair or replace the goods or issue a refund if the defect has been caused by misuse or by fair wear and tear.
Good returned as faulty, but are actually found to be not faulty, or have been damaged physically by the user due to incorrect operation, will be subject to an admin and inspection charge of £65.
Refund Policy for Non Faulty Goods (UK Customers)
Domestic / Consumer Grade Goods –
If you are in any way unhappy with your products please return them to us within 14 days and we will either:
- Replace the product with exactly the same model, or
- Exchange the product for a different one, although you will have to pay for any additional features.
- Refund you the cost of your product.
- If you paid for packaging and postage for the delivery of your goods, then this amount will not be refunded to you.
In order for us to issue a replacement or to issue a refund, the goods that we receive back from you must be in perfect condition, unopened and complete with all packaging. Opened or used goods will incur a restocking fee at our discretion depending on the level of usage and accessories missing.
The 14 days refund period or replacement period will commence on the day after we have posted the goods to you via Royal Mail or other courier.
Items personalised or made to a specific specification or configuration for the customer, including computer systems, studio packages, audio or video production suites, and audio/video recordings and software that has been unsealed and/or registered with the manufacturer in the customer’s name cannot be returned.
Professional Grade Goods or Business to Business sales:
Returns for professional grade goods, spare parts or business to business sales will incur a 20% restocking fee.
Opened or used goods will incur a restocking fee at our discretion depending on the level of usage and accessories missing.
Professional goods include items not intended for domestic use, including, but not limited to: Pioneer CDJ 3000’s, CDJ 2000 NXS2’s, DJM 900 NXS2 and DJM V10.
All spare parts will also be considered as professional use as they should be fitted by a qualified technician. We will not accept returns on open or fitted parts.
Refund Policy for Non Faulty Goods (Customers based outside of the UK)
All shipping, handling and customs charges are non-refundable for customers based outside of the UK.
Domestic / Consumer Grade Goods –
If you are in any way unhappy with your products please return them to us within 14 days and we will either:
- Replace the product with exactly the same model, or
- Exchange the product for a different one, although you will have to pay for any additional features.
- Refund you the cost of your product.
- If you paid for packaging and postage for the delivery of your goods, then this amount will not be refunded to you.
In order for us to issue a replacement or to issue a refund, the goods that we receive back from you must be in perfect condition, unopened and complete with all packaging.
The 14 days refund period or replacement period will commence on the day after we have posted the goods to you via Royal Mail or other courier.
Items personalised or made to a specific specification or configuration for the customer, including computer systems, studio packages, audio or video production suites, and audio/video recordings and software that has been unsealed and/or registered with the manufacturer in the customer’s name cannot be returned.
Professional Grade Goods or Business to Business sales:
Returns for professional grade goods, spare parts or business to business sales will incur a 20% restocking fee.
Opened or used goods will incur a restocking fee at our discretion depending on the level of usage and accessories missing.
Professional goods include items not intended for domestic use, including, but not limited to: Pioneer CDJ 3000’s, CDJ 2000 NXS2’s, DJM 900 NXS2 and DJM V10. We will not charge a re-stocking fee if the items is still sealed / never been taken out of the box. (DJ Equipment only)
All spare parts will also be considered as professional use as they should be fitted by a qualified technician. We will not accept returns on open or fitted parts.
Electronic Communication
If we communicate with you via email or by posting notices on this website, we are communicating with you electronically and you agree that when we send information in this way to you regarding any agreements, notices or other communications, this form of communication satisfies any legal requirement that such communication should be in writing.
Warranties and Disclaimers
This website is provided “as is” and we do not give any warranty whether express or implied as to the accuracy or otherwise of this website or any information or Content on it. We do not guarantee that this website is free from defects or viruses or other code that may be harmful or destructive. Access to this website is free and no liability whatsoever for direct, indirect or consequential loss or damage can be accepted by Deck Converters in respect of the use of the website or information contained on it. Any user of this website expressly agrees that they do so entirely at their own risk.
This website is intended for use within the United Kingdom only and any user of this website accepts that any products, services, marketing or claims may not be valid, available or appropriate outside of the United Kingdom.
You expressly agree that we shall not be liable to you for any indirect or consequential loss or damage which may arise as a result of you placing an order with us or as a result of us supplying you with goods or refusing to accept your order, howsoever such loss or damage may have been caused.
The limit of our liability to you for any direct loss which you may suffer as a result of placing an order with us or as a result of us supplying you with the goods ordered shall not exceed the total amount we have received from you for those goods.
You agree to indemnify us against all losses, costs and damages including, inter-alia, any legal costs and reasonable administrative costs which we may suffer or incur as a result of any fraudulent, untruthful, incomplete or inaccurate information or documentation that you may provide to us.
We do not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty or caused by our gross negligence or wilful misconduct.
Nothing contained in these Terms and Conditions affects your statutory rights.
There is a £65 inspection and transit fee for user damaged or non-warranty returns.
This is in addition to any repair costs.
Events beyond our control
We will not be responsible for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause which is beyond our reasonable control.
