Frequently Asked Questions

We accept card payments, bank transfers, Finance (Subject to acceptance) and cash in-store.

Finance is available through our selected partners, Ideal4Finance and Snap Finance.

DECK CONVERTERS LIMITED is an introducer appointed representative of Ideal Sales Solutions Ltd T/A Ideal4Finance (FRN 703401), a credit broker and not a lender. We are also an introducer for Snap Finance Ltd, who are a credit broker and not a lender. Finance is subject to status. Terms and conditions apply. Rates and offers may vary depending on your personal circumstances.

Yes — VAT is applied depending on the type of product and where it is being sold.

• New products: Standard UK VAT rate of 20% applies
• Pre-owned products: Sold under the VAT Margin Scheme (VAT is included in the price and not separately reclaimable)
• International customers: Orders may be zero-rated for VAT depending on destination and eligibility
  
  Please contact us before ordering if you require clarification.

VAT can only be reclaimed on standard-rated (new) items where applicable. Margin scheme items do not show reclaimable VAT. A full VAT invoice will be issued with every sale.

Yes - We ship internationally. Availabiltiy will be shown at checkout. We are unable to send pre-owned items outside of the UK.

No - Customs, duties and taxes for international orders (outside of the UK) are at the sole responsibility of the buyer.

Yes - we offer same day dispatch on orders placed before 12pm (midday), subject to stock availability. (Monday - Friday only)

We will try our best to get it processed before last collection but it will usually be dispatched the next working day.

Some larger or heavier items (such as flight cases, full setups, or bulky equipment) may require additional handling time. In these cases, dispatch may take slightly longer.

Our main courier is DPD. You will recieve delivery information upon dispatch. Some smaller items are sent via Royal Mail.
Larger items and pallets with be sent via specialist companies.

International orders are sent with UPS or DPD depending on destination.

Yes — once your order has been dispatched, you will receive tracking details via email or SMS.

Next working day delivery is available on most items, depending on the time of order and item size.

Yes — you can choose in-store collection from our London shop. This is often the fastest way to receive your order.

Yes — we encourage it. You can visit our London showroom and test a wide range of DJ equipment before making a decision. This helps you get a real feel for the setup before committing.

No appointment is required. You can walk in during opening hours, but we recommend contacting us in advance if you want to test specific equipment.

Absolutely. Our team are DJs and technicians, so we can guide you based on your experience level, budget and intended use.

We stock leading brands including Pioneer DJ, Technics and more. Our stock includes both new and pre-owned equipment. Click here to view our brands page

Yes, we buy a wide range of DJ equipment. Bring your gear into store or contact us for a quote. Click here for a quote

Yes — you can trade in your existing equipment towards new or upgraded gear. Click here to get a quote

or in-store transactions, payment is typically made the same day once a price is agreed. Items sent via courier will be paid within 24 hours of receiving.

We repair a wide range of DJ equipment including CDJs, mixers, controllers and turntables.

Repair costs vary depending on the fault. We offer diagnostics to assess the issue and provide a quote before proceeding. An outline of base costs are available on the Service Booking Form Page

Turnaround times depend on the repair and parts availability. We’ll always give you a realistic timeframe.

Yes — you can send your equipment to us. Please contact us first to arrange this.

Yes - we have a dedicated hire department, offering a range of DJ equipment, speakers, microphones and lighting.

Yes — hire equipment to test it in real-world use. If you decide to purchase, your hire cost can be refunded (terms apply).

You can book directly via our DJ booth page on the website or click here.

Yes - all pre-owned equipment is fully tested, updated and serviced where required.

Warranty is usually available depending on the product. Ask in-store or check product listings.

Our pre-owned stock changes regularly, so we recommend checking often or contacting us.

Deck Converters is based at Unit 5, Business Park, Green Lane New Eltham, South East London SE9 3TL

Yes — we have a dedicated car park with free parking.

We are approximately 10 minutes from Junction 3 of the M25.

We are open Monday to Saturday. Please check our website or Google for the latest hours.

We are located close to New Eltham station.

You can contact us via phone, email, WhatsApp and in-person.

Yes — we recommend contacting us to confirm availability of specific items before travelling.