Ultimax DJ Booth shelf

Order Processing & Dispatch

We aim to process and dispatch all orders the same working day when placed before 1:00pm (UK time), Monday to Friday.

Orders placed after 1:00pm, or on weekends and UK public holidays, will normally be processed and dispatched on the next working day.

Please note that we do not dispatch orders on Saturdays or Sundays.

While we aim to meet these dispatch targets, dispatch times are estimates only and are not guaranteed.

Some larger, heavier, or specialist DJ equipment items may require shipment via a specialist courier. In these cases, dispatch may take an additional working day to arrange.

Delivery Services

We ship orders using DPD and Royal Mail express delivery services.

The majority of orders (approximately 99%) are delivered on the next working day after dispatch within the United Kingdom. However, delivery times are estimates only and cannot be guaranteed, as they are dependent on third-party courier services.

Tracking details will be provided where available once your order has been dispatched.

Weekend Deliveries

Some deliveries may arrive on Saturdays, depending on courier availability and your delivery location. However, Saturday delivery is not guaranteed unless explicitly selected and confirmed at checkout where available.

Urgent Orders

If you require an order urgently or by a specific date, please contact us prior to placing your order so we can advise on the most appropriate shipping option.

International Shipping

International shipping rates are calculated and displayed at checkout based on the destination, weight, and size of the order.

We are able to ship spare parts and selected products worldwide.

Customers ordering internationally are responsible for any applicable import duties, taxes, customs clearance fees, or local charges imposed by their country.

The buyer will be liable for all return costs. 

Delivery Delays & Liability

While we work with reputable courier partners, delivery times may occasionally be affected by circumstances outside our control, including but not limited to courier delays, weather conditions, customs clearance, or peak seasonal demand.

Deck Converters shall not be liable for delays caused by third-party courier services, although we will make reasonable efforts to assist customers in resolving delivery issues where possible.

Why Buy from Deck Converters?

Deck Converters is a family-owned, passion-led DJ equipment specialist based in London. Whether you’re buying your first controller, upgrading a professional setup or equipping a venue, you’ll receive knowledgeable advice and dependable after-sales support from people who genuinely understand the equipment.

• Visit our London showroom – Explore a huge range of DJ equipment, with many products available to see and try before you buy.
• Dedicated demonstration DJ booth – Test the latest decks, mixers, controllers, speakers and headphones in a realistic setup.
• Expert, honest advice – Our team has extensive hands-on technical and industry knowledge, helping you choose the right equipment for your needs and budget.
• Simple part exchange – Trade in your existing equipment towards an upgrade. We’ll assess its value and handle the process, saving you the time and hassle of selling privately.
• On-site service centre – Our experienced technicians provide diagnostics, servicing and repairs, giving you continued support long after your purchase.
• Two-year Pioneer DJ and AlphaTheta warranty – Buy qualifying products with the reassurance of a full two-year UK warranty.
• Large UK stockholding – Our stock is held here in the UK, not supplied from an EU warehouse, helping to ensure faster delivery without unexpected import charges or customs delays.
• Genuine after-sales support – If you need help with setup, compatibility, maintenance or repairs, you can speak directly to a knowledgeable UK-based team.
• Family-owned and customer-focused – We value long-term relationships and repeat customers, not simply one-off sales.
• Record store in-store – Browse our vinyl selection while visiting the showroom and experience a business built around DJ culture.
• Support for every level of DJ – We help beginners, working DJs, venues, schools and professional operators find equipment that works for them.

Buy online or visit our London showroom to see, hear and compare the equipment for yourself.